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Billing Terms and Conditions

Last Updated: 17 August 2026

This page sets out how payments and billing work when you shop with Loom Row.

Accepted Payment Methods

Loom Row offers a range of secure ways to pay so checkout stays quick and convenient:

  • Credit and Debit Cards: Visa, MasterCard, American Express
  • PayPal
  • Afterpay (where available)
  • Apple Pay and Google Pay
  • Bank Transfers (bulk orders only, please contact us for details)

Payments are processed in the currency shown at checkout for your country: Pounds Sterling (GBP) in the UK, US Dollars (USD) in the United States and Australian Dollars (AUD) in Australia.

Payment Processing

  • Payment is taken in full at the time of purchase.
  • We do not process or dispatch an order until full payment has been received.
  • If a payment fails or is declined, the order is not confirmed.

Pricing and Currency

  • Prices on loomrow.com are shown in your local currency (GBP, USD or AUD) based on your delivery country.
  • Prices may change at any time without prior notice.
  • Any applicable taxes, duties, or delivery charges are calculated and shown at checkout.

Secure Payment Processing

  • Loom Row protects your personal and payment details with SSL encryption and trusted payment gateways.
  • We never store your card number and have no access to your full payment details.

Refunds and Chargebacks

  • Refunds are handled in line with our Refund and Return Policy.
  • Unauthorised or fraudulent chargebacks are investigated and disputed.
  • If anything looks wrong with a charge, please email info@loomrow.com first so we can put it right quickly.

Fraud Prevention

  • Loom Row reserves the right to cancel, refuse, or hold any order suspected of fraud or unauthorised activity.
  • For high value or flagged transactions we may ask for additional identity verification.

Changes to This Policy

We may update these Billing Terms and Conditions from time to time. Updates appear on this page with a revised Last Updated date, so please check back periodically. Continuing to use our website after a change means you accept the updated policy.

Contact Information

Store Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Store Email: info@loomrow.com
Store Phone: +44 7457 426311
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK time)
We do our best to reply to your e-mail within 1–2 business days.