FAQ
Welcome to the Loom Row Frequently Asked Questions page. We want every order to feel effortless, so we have answered the most common questions below. Need anything else? Just get in touch.
How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 6–8 business days · Estimated Delivery Time: 7–10 business days. Full details are in our Shipping Policy.
Do you offer free shipping?
Yes, every order ships free to the United Kingdom, the United States and Australia, with no minimum spend. See our Shipping Policy for more.
Where is Loom Row located?
Loom Row is a United Kingdom based online business offering a curated selection of high quality products, with free tracked delivery to the United Kingdom, the United States and Australia.
What if I receive a defective product?
We replace defective items at no cost to you. Contact us within 30 days of receiving your order and we will sort it out. See our Return Policy.
Can I cancel my order after it's placed?
Yes. You have a 24 hour cancellation window from the moment you place your order. Contact support as soon as possible and we will cancel it for you.
What is your return policy?
Returns are simple and hassle free. The full process is set out in our Return Policy.
When will I receive my refund after returning a product?
Once your return arrives and passes inspection, we initiate the refund to your original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
Do you offer any warranties or guarantees?
Yes, every purchase is covered by a 30 day warranty. Details are in our Return Policy.
How can I contact customer support?
Reach us any time through our Contact Us page or directly at info@loomrow.com.
Do you ship internationally?
We currently deliver to the United Kingdom, the United States and Australia, with free tracked shipping on every order.
Do you have a physical store location?
No, Loom Row is online only, which lets us keep pricing competitive and offer a wider product selection.
Can I place a bulk order for my business or organisation?
Yes, we welcome bulk orders. Contact customer support for pricing and details.
What is the process for exchanging a product?
Exchanges are easy; the step by step instructions are outlined in our Return Policy.
How can I track my order?
As soon as your order ships you will receive a tracking number by email, and you can follow your delivery on our Order Tracking Page.
Contact Us
Store Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Store Email: info@loomrow.com
Store Phone: +44 7457 426311
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK time)
We do our best to reply to your e-mail within 1–2 business days.