Shipping policy

Last Updated: 16 September 2026

At Loom Row, clear and honest delivery is part of the experience. Every order ships free to the United Kingdom, the United States and Australia.

Shipping Locations
This shipping policy applies to orders delivered to the United Kingdom, the United States and Australia.

Currency: Transactions are processed in your local currency: British Pounds (GBP) in the UK, US Dollars (USD) in the United States and Australian Dollars (AUD) in Australia.

Delivery Times

Order Cutoff Time: 4:00 PM (UK time). Orders placed after this time are processed the next business day, which may add one extra day to the estimate.

Order Handling Time: 1–2 business days (Monday to Friday). Once processed, your order is dispatched with one of our trusted carriers.

Transit Time: 6–8 business days, Monday to Friday.

Estimated Delivery Time: 7–10 business days.

Please note delivery times are estimates and can vary due to factors outside our control.

Carrier Services
We partner with reliable, fully tracked carriers in every country we deliver to.

Shipping Costs
Free Shipping: every order to the UK, US and Australia qualifies for free delivery with no minimum spend. For destinations outside our free shipping zone, any costs would be calculated and displayed at checkout.

Delivery Issues
If you experience delays or a lost package, contact our customer service team straight away. We're here to make sure your order arrives safely.

Tracking Your Order
Once your order ships you'll receive an email with your tracking number. Follow your delivery any time on our Order Tracking Page: https://loomrow.com/apps/trackyourorder

Changes to This Policy
We may update this Shipping Policy at any time; updates appear here with a revised Last Updated date. Continued use of our website after changes means you accept the updated policy.

Questions? Visit our FAQ page or contact our customer support team.

Contact Information
Store Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Store Email: info@loomrow.com
Store Phone: +44 7457 426311
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK time)
We do our best to reply to your e-mail within 1–2 business days.